Photo Questions
What makes a good photo?
(1) Make sure your photo has good lighting – enough to see the details of your furry (or non-furry) friend’s face, but not so much that their face is too bright to see.
(2) A head-on shot is preferred – Make sure that you get the full face in the photo, including both ears. If only half of your pet’s face is showing, only half of its face will be on your product!
(3) Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.
Can I upload something other than a dog or cat?
Yes, we create custom products for any animal or person, regardless of species or breed.
Do you crop the photo for me?
Yes, we crop the photo for you! We only use the face of your furry or non-furry friend, all other details are cropped out. Just send us a high-quality, head-on photo and we’ll do the rest! If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.
Ordering and Payment
What is your change/cancellation policy?
Due to the custom nature of our products, we are unable to make any changes once the order is placed.
What payment options are available?
Our currently supported payment methods include Paypal, Master card, Visa card.
How do I use my Coupoun Code?
You can enter a coupon code on the shopping cart page and a gift card number on the checkout page. Please note the instructions for the promo code. For example, pay attention to the use of coupons within the validity period, whether the coupon can only be used once, etc.
How to track order?
1. Email Notification: Once your order has been dispatched, we will send you an email notification with the shipping details, including the tracking number and a link to track your package. Please make sure to check your email inbox.
2. Tracking Page on Our Website: Alternatively, you can visit the order tracking page on our website to check the status of your shipment. Simply enter the order number and email, and you will be able to view the recent updates on your package's journey.
How can I avoid my order being diagnosed as a risk order?
When an order is flagged as risky by Shopify, it may be subject to additional scrutiny and, in some cases, may not be eligible for shipment or refund. This policy is in place to safeguard against potential fraud and to ensure a secure shopping environment for all customers.
A risky order may be identified by the following factors, among others:
1. Historical Patterns of Fraud: Orders that resemble past instances of fraudulent activity.
2. Discrepancy in Location Data: A significant distance between the shipping address and the IP address used for the order.
3. Use of High-Risk Internet Links: Orders placed through web proxies or other high-risk internet connections.
4. nvalid CVV: An unavailable or invalid Card Verification Value (CVV) for the payment method provided.
5. Omission of Billing Address: Failure to provide a billing address during the order process.
6. High-Risk Shipping Address: Shipping addresses located in areas with a higher incidence of fraudulent orders, such as Las Vegas.
7. Payment Failures: A history of failed payment attempts by the customer.
Thank you for your understanding and cooperation in helping us maintain a safe and secure shopping experience.